Virgin Media Superhub 2 Remote VPN Issue

Introduction

To be able to initiate a connection using VPN to a remote site you will need to allow the VPN connection type in your Superhub 2. This guide will talk you through the steps needed to achieve this. Please read all the way through this guide before you start, ensuring you have all the information you need and are happy to proceed.

Process

1. Connect to your Superhub 2 using your preferred browser (default IP 192.168.0.1)

2. Log in to the Superhub 2 (login details are on the Superhub 2 if you've not changed them from defaults)

3. Click on the Super Hub Settings button

4. Select Firewall from the Security section

5. Tick the box for the VPN Pass-Through method required (normally PPTP Pass-Through but check with Cilix if you are unsure)

6. Click Apply

7. Log out of the Supehub 2 and test the VPN connection

Notes

Only make the change detailed in these instructions, changing other settings may have undesirable consequences that require help from Virgin to resolve or may reduce the security of devices that use the Superhub 2 for internet access. If you are unsure about anything in these instructions, please contact Cilix on 01252 758244.