Installing & Using Chrome Remote Desktop

We can use Chrome Remote Desktop to connect to your PC or laptop if our agent isn't yet installed or our remote control software isn't working.

1. Navigate to this link: Chrome Remote Desktop. Please note you will need a google account & chrome to download and install this extension, you can create a google account by clicking here, and you can download chrome by clicking here.
2. Now you need to click add to chrome. A popup box may appear asking you to confirm, please click 'Add'.
3. Once the extension has been added you can either click the 'apps' button in the top left corner, just below the back button or navigate type chrome://apps/ into the address bar.
4. You should now see 'chrome remote Desktop' in the list of apps, please click it and then click 'Get started under 'Remote Assistance'.
5. Now please click the 'Share' button next to 'Share This computer for another user to see and control' 
6. You may be asked to 'Download Chrome Remote Desktop host Installer', please click 'Accept and Install'
7. A file will be downloaded, you should see the file in the bottom left corner, please run and install this.
8. Once this has run you should see a 12 digit number in the Chrome Remote Desktop window, the number will be in this format: 1234 5678 9012
9. This is the number you need to send us so we can connect to your computer.
10. You can cancel the connection request at any time by clicking on the Cancel button, once you have clicked that we will not be able to connect.